Extended weekday hours:
8am - 11pm

Interpreters

Interpreters

Interpreters

We recommend the use of a trained interpreter if you or a family member/ friend require assistance. Using a trained person protects your privacy, and reduces the risk of misinterpretation as medical terminology may be lost in translation.

A free government translating service is available 24 hours a day by phoning 13 14 50 

Auslan Interpreter Service

NABS is the National Auslan Interpreter Booking Service. They provide a FREE service to hearing impaired people who require an interpreter when visiting their doctor, specialist or allied health professional. If an interpreter is required for an appointment our friendly reception staff can help book a NABS interpreter.

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TIS

TIS is the Translator and Interpreting Service for patients who speak languages other than English. They provide telephone interpreters and on site interpreters for patients. This is also a FREE service. Bookings can be made up to 3 months in advance. The minimum time frame prior to a booking is:

Telephone interpreter: at least 30 minutes prior to appointment time

On-site interpreter: at least 90 minutes prior to appointment time

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For Translated Health Resources please visit:

http://healthtranslations.vic.gov.au/

The Health Translations Directory provides direct links to reliable translated health resources produced in Australia.

http://www.rch.org.au/immigranthealth/translated/Translated_resources/

The Royal Children’s Hospital provides translated resources.

http://www.nps.org.au/translated-health-information-about-medicines

NPS online provides Translated health information about medicines.

http://www.positivepartnerships.com.au/resources-culturally-and-linguistically-diverse-communities

Positive partners provides resources that have been developed for families of Culturally and Linguistically Diverse backgrounds, and those that are supporting them.

https://www.breastfeeding.asn.au/bf-info/other-languages

Breast feeding online services provides Breast feeding resources in other languages.

https://www.diabetesaustralia.com.au/translated-resources

Diabetes Australia produces a number of multilingual resources available to the public

http://www.iwss.org.au/information-in-your-language/

IWSS provides resources about domestic violence in other languages.

http://www.mhima.org.au/resources-and-information/Translated-information/translated-mental-health-information-resources

MHIMA provides National Mental Health Strategy resources in other languages.

https://www.thewomens.org.au/health-information/fact-sheets/

The Women’s Hospital offer a wide variety of fact sheets on women’s health topics in other languages.