Maintaining the high standards set at this AGPAL Accredited General Practice is no easy task but embraced fully by Practice Manager, Rachael.
Rachael is an experienced Practice Manager who’s previous experience includes the Management of of one of Melbourne’s busiest clinics.
Rachael started in General Practice 15 years ago as a Medical Receptionist giving her a strong foundation for her role as Practice Manager. As well as owning and operating her own successful businesses in the food industry she has a practice management qualification, early childhood qualification and aspires to one day study nursing.
Rachael is keen to continue her professional development and partakes in many Quality Improvement Initiatives within the community for the clinic. In 2018, she became an Accreditation Surveyor and enjoys the opportunities that this role presents and enjoys visiting other clinics and meeting new people.
Rachael prides herself on a high level of customer service which is reflected through the clinic and staff.
Awards and Achievements:
2016 Finalist AAPM Practice Manager of the Year Award.
2016 Winner Barabra Meredith Memorial Award – UNE Partnerships.
2016 Winner Avant/AAPM Practice Management Scholarship.
2019 Finalist AAPM Practice Manager of the Year Award.
“I always enjoyed working in General Practice. No two days are ever the same. I have been Practice Manager at Ballarto Medical Centre for over 6 years & love working with such a fantastic team serving our community. Each day, together we strive to provide a high level of service and care to all that visit our clinic.
“My Role at the clinic is to do everything that I can to ensure your experience is as positive as it can be. We are continuing to grow and develop the clinic and strive to improve the service we provide. I welcome your feedback as it is a great means to understand your experience as a patient. I am always here to help and at any time if you feel I can assist you, please don’t hesitate to contact me.”